Last updated: 2025. This policy applies to all players accessing the hero789 platform in the Philippines.
This Privacy Policy explains how hero789 collects, uses, stores, and protects the personal information of players who register and use our online entertainment platform in the Philippines. hero789 operates as a digital entertainment service offering sports betting, live casino games, and a VIP programme, all accessible via desktop and mobile devices. This policy applies to all personal data you provide when creating an account, making deposits or withdrawals in Philippine pesos, contacting our support team, or simply browsing the platform. By registering on hero789, you acknowledge that you have read and understood this policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should not proceed with registration or continued use of the platform. We may update this policy from time to time, and the latest version will always be available on this page with the effective date clearly indicated at the top.
When you register for a hero789 account, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the account verification process, we may request a copy of a government-issued identification document to confirm your identity and ensure compliance with applicable regulations. Financial information such as your preferred payment method, transaction history, and deposit or withdrawal amounts in Philippine pesos is also recorded as part of normal account operations. When you use our platform on a mobile device, we may collect device identifiers, operating system information, and general location data to improve your experience and detect suspicious activity. We also collect behavioural data such as pages visited, games played, session duration, and betting patterns, which help us personalise your experience and maintain platform integrity. All information collected is limited to what is necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for identity verification and regulatory compliance.
The personal data we collect is used primarily to create and manage your hero789 account, process deposits and withdrawals in Philippine pesos, and provide you with access to our full range of entertainment services. We use your information to verify your identity, confirm your eligibility to use the platform, and comply with anti-money laundering and responsible gaming obligations applicable in the Philippines. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are essential and cannot be opted out of while your account remains active. With your consent, we may also send you promotional messages about new games, VIP programme updates, or special offers; you can withdraw this consent at any time through your account settings. Behavioural and usage data is analysed in aggregate to improve platform performance, identify technical issues, and develop new features that better serve Filipino players. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.
hero789 does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud hosting providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In cases where we are legally required to do so, we may disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines in response to a valid legal request or court order. If hero789 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We may also share anonymised, aggregated data with analytics partners for the purpose of understanding platform usage trends; this data cannot be used to identify you individually. Any third party that receives your data is required to maintain appropriate security measures and is prohibited from using it for any purpose beyond what is strictly necessary.
We take the security of your personal data seriously and implement industry-standard technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the hero789 platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to enable any additional security features available in your account settings. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law or for legitimate business purposes such as resolving disputes or preventing fraud. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. If you believe your account security has been compromised, please contact our support team immediately so we can take appropriate action to protect your information.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you, and we will provide a copy of this information within a reasonable timeframe upon receipt of a verified request. You also have the right to request correction of any inaccurate or incomplete personal data, and we will update our records promptly once the correction has been verified. If you wish to have your personal data deleted, you may submit a deletion request to our support team; please note that we may be required to retain certain records for legal or regulatory compliance purposes even after account closure. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before the withdrawal. If you have concerns about how your personal data is being handled, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact our support team through your account dashboard, and we will respond to your request as promptly as possible.
hero789 uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, and analyse how the site is used across different devices and sessions. Essential cookies are necessary for the platform to function correctly and cannot be disabled; they enable features such as login sessions, security checks, and language preferences. Analytics cookies help us understand which pages and features are most popular among Filipino players, allowing us to make informed improvements to the platform over time. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites or to serve targeted advertising outside of the hero789 platform. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this section.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hero789 handles your personal data, please contact our support team through the help centre available in your account dashboard, where our team is available around the clock to assist you. You can also reach us by email at [email protected] — please include your registered account details so we can locate your records and respond efficiently. We review and update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or platform features, and the effective date at the top of this page will always indicate when the most recent revision was made. We encourage you to review this policy regularly to stay informed about how your data is being protected. Continued use of the hero789 platform after any update to this policy constitutes your acceptance of the revised terms. For additional information about your rights and our responsible gaming commitments, please visit the Responsible Gaming page or the FAQ section.
Quick access to other important pages on hero789.
Read the full rules and conditions that govern your use of the hero789 platform in the Philippines.
Read TermsTools and resources to help Filipino players manage their activity and play within their personal limits.
Learn MoreGet quick answers about accounts, deposits, withdrawals, betting rules, and the VIP programme on hero789.
View FAQCreate your free account today and enjoy sports betting, live casino games, and a VIP programme built for Filipino players — all in Philippine pesos, all on mobile.